Partners

Suppliers and customers

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Customers

Managing customer relationships is fundamental to our company, as it forms the foundation for building trust and loyalty. We are committed to delivering an exceptional experience in every interaction – from the first contact to post-sale service – by anticipating and exceeding our customers’ expectations.

To improve customer satisfaction, we continuously monitor satisfaction levels and establish policies that promote ethical practices in marketing and advertising.

The company is firmly committed to rigorously managing the privacy and security of customer data. We have a publicly available privacy policy that ensures transparency in our practices. We inform users about what information is collected, how long it is retained, how it is used and any potential sharing with public or private entities.

Additionally, customers can choose how their data is used, ensuring they retain control over their information. Our email marketing strategies comply with the European Union’s General Data Protection Regulation (GDPR), reinforcing our commitment to customer privacy and the responsible use of data.

Community

Our company is dedicated to positively contributing to social and environmental development, guided by a formal statement that outlines our goals in philanthropy and support for local communities. This includes financial and in-kind donations, without involvement in political causes, as well as discounts on products or services for disadvantaged groups.

Suppliers

We recognise the importance of our long-term relationships with local small businesses, thereby promoting economic activity and the growth of the local community.

Employees

We apply the same proximity principle to our employee selection processes, prioritising the recruitment of talent from our province or area of influence.

In addition, we provide opportunities to women over the age of 50, valuing their experience, and to young people interested in building a career within the company by offering permanent contracts. We also promote the inclusion of minority groups who enrich our corporate culture.

Social Action

Commitment to social and environmental impact

Our company is dedicated to positively contributing to social and environmental development, guided by a formal statement that outlines our goals in philanthropy and support for local communities. This includes financial and in-kind donations, without involvement in political causes, as well as discounts on products or services for disadvantaged groups.

Annual donation to the Con + Pasión Foundation

Through this partnership, we make annual donations that support people experiencing homelessness. This collaboration involves donating 5 pallets of fabric from our stock, which the foundation repurposes to create textile products. In doing so, we not only provide materials but also help create job opportunities and support the social reintegration of individuals who have been unhoused.

Banking services with positive impact

We collaborate with financial institutions that are members of the Global Alliance for Banking on Values (Banco Santander), a committed local bank (CaixaBank), and an independent bank (Banc Sabadell), all of which promote a sustainable and ethical economy. This alliance ensures that our banking and investment operations meet high sustainability standards and actively contribute to social and environmental well-being. By choosing these banking services, we reaffirm our commitment to aligning our financial practices with our corporate values, supporting projects that promote social inclusion, local economic development, and environmental preservation.