Legal Terms and Conditions v.01.04.22
1. Commercial Policy
1.2 COORDONNÉ reserves the right not to attend the orders placed by users who do not comply with the provisions of the previous point.
1.4 COORDONNÉ reserves the right to modify, at any time, the configuration of this website, as well as the conditions of the service and its content, and the right to eliminate, limit or suspend it temporarily or definitively, or prevent access to it, endeavoring to inform the user of these changes, whenever circumstances permit, by publishing them on the website.
1.5 The intellectual property rights to this website are owned by COORDONNÉ. The exclusive exercise of reproduction, distribution, public communication and transformation belong to this company
2. Types of Users and How to Place an Order
2.3. To place an order for one or more products on coordonne.com, the user must follow the steps indicated in the purchase process, filling in the requested data, confirming the purchase of the products added to the cart and making the payment of the order. When confirming the purchase of the products, the user will have all the information related to the order being processed (including the cost associated with the transport of the order to the indicated address) and all the corresponding contractual data.
2.4 The user who purchases products on the website, agrees to pay at the time of confirming the purchase. Thus, the order will not be processed until COORDONNÉ receives the conformity of the payment.
2.5 Once the order has been placed, the user shall receive by email a confirmation that the order has been placed, detailing the products purchased and their prices, the shipping costs, the method of payment, the shipping address and the other contractual details of the transaction.
2.6 Orders shall be archived in the COORDONNÉ database for a period of time not exceeding the limits set by the legislation in force.
2.7 COORDONNÉ may refrain from processing orders submitted by Users who do not present sufficient guarantees of solvency, who prove to be incomplete or incorrect, those for which confirmation of payment is not received within forty-eight (48) hours, and also in the event that the products selected are not available. In such cases, COORDONNÉ shall inform the User by e-mail that the order has not been processed correctly, specifying the reasons for this, and, if applicable, shall reimburse the amount advanced for the unavailable products.
3. Products and Prices
3.1 Only COORDONNÉ branded products are for sale on coordonne.com.
3.2 COORDONNÉ reserves the right to decide, at any time, the products offered through coordonne.com. In particular, COORDONNÉ may, at any time, add or remove products from the online store.
3.3 The essential characteristics of the products are presented on coordonne.com within each product page. Despite the care taken by COORDONNÉ to reproduce them faithfully, the images and colors of the products offered for sale on www.coordonné.com may not, however, faithfully reflect reality, due to the specific characteristics of the Internet browser or screen used by the user.
The photos of the items are as accurate as possible, but cannot always ensure a perfect match with the exact color shade of the product offered.
It should be noted that computer or mobile screens may have significant differences in color rendering. To check the exact shade of a color, customers are advised to order a sample from our website. Many of our products incorporate the option on the website to request samples.
Products may have color variations between different production batches. If the customer has placed several different orders, we will not be able to accept a complaint about a difference in color shade between several batches or lots.
3.4 The prices of the products for sale on coordonne.com appear with the VAT corresponding to the country of destination broken down where appropriate. To these prices will be added the relevant shipping costs, for those cases where applicable. The shipping rates will be communicated to the user when placing the order, and must be accepted by the user when confirming the purchase.
3.5 Product prices may be subject to updates. The prices that COORDONNÉ shall apply to each order shall be those in effect at the time the user confirms the purchase of the products added to the “Order”, regardless of the day on which the delivery is made. COORDONNÉ recommends the User to make sure of the final sale price before confirming the order.
3.6 The shipment of samples is offered in exchange for a contribution to costs lower than the actual value of the service. COORDONNÉ reserves the right to consider as abusive any order for more than 20 samples during a period of 30 days and not to respond to it. The abusive order will be cancelled and any amount already paid will be refunded to the customer.
4. Form of Payment
4.1 The user who purchases products on the website agrees to pay at the time he/she confirms the purchase.
4.2 The payment of the price of the products and the respective shipping costs may be made by debit and credit cards (VISA, MASTERCARD, MAESTRO, AMERICAN EXPRESS) and PAYPAL among others. COORDONNÉ undertakes to use the most efficient and secure methods of current technology to transmit data and payments for each transaction.
4.3 The payment gateway is carried out through STRIPE to offer a 100% secure payment. The financial data will only be used by COORDONNÉ to complete the procedures related to the purchase, to issue the corresponding refunds in case of eventual returns and to prevent and inform the police forces in case of any fraud committed on coordonne.com by the purchaser.
4.4 The purchase price of the products and the shipping costs will be debited to the user’s current account at the time of order confirmation.
4.5 Within a maximum of forty-eight (48) hours from receipt of the payment confirmation, COORDONNÉ shall send the User, by e-mail, a confirmation of purchase, including the order number. Said confirmation is not valid as an invoice, but only as proof of purchase.
4.6 The invoice corresponding to the purchase made shall only be sent to the customer upon explicit request. Credit card fraud is a crime, and COORDONNÉ will prosecute anyone who makes a fraudulent transaction in our store.
5. Shipping and Delivery of the Products
5.1 COORDONNÉ undertakes to deliver the products in perfect condition to the address indicated by the user in the order form, within the normal business hours.
5.2 COORDONNÉ shall not be liable for any errors caused in the delivery when the shipping address entered by the User in the order form does not correspond to reality or has been omitted.
5.3 The maximum term set for deliveries is thirty (30) days, established by default in the Law. However, the usual delivery time is seven (7) to ten (10) working days from the date of the order for deliveries within the European Union. For more details on delivery times, see the product page or the Shipping and Returns section.
These delivery times are average and therefore an estimate. They may therefore vary due to logistical reasons or force majeure. In the event of delivery delays, COORDONNÉ shall inform its customers as soon as it becomes aware of them.
Each delivery is considered to have been made from the moment at which the carrier makes the product available to the user, which is materialized through the control system used by the carrier.
5.4 If at the time of delivery the user is absent, the carrier shall leave a receipt indicating how to proceed to arrange a new delivery.
5.5 If after seven (7) working days from the departure for delivery of the order, delivery has not been arranged, the User shall contact COORDONNÉ. If the user does not do so, after ten (10) working days from the order’s delivery, the order shall be returned to COORDONNÉ’s warehouses and the user shall bear the costs of shipping and returning the merchandise to its origin, as well as any associated handling fees.
5.6 In the event of non-delivery due to loss of the package, our carrier shall initiate an investigation. In such cases, COORDONNÉ will contact the user to decide whether to cancel the order and pay the amount paid (cost of the products and shipping costs), or to resend a new order, at no additional cost.
5.7 At the time of delivery, the user must check the good condition of the package with the transport company that, on behalf of COORDONNÉ, delivers the product, indicating on the delivery note any anomaly that may be detected in the packaging. If subsequently, once the product has been checked, the user detects any incident such as a blow, breakage or any damage caused by the shipment, he/she must notify COORDONNÉ by e-mail as soon as possible (maximum 5 working days), in order to process the return to the following e-mail email@example.com.
6.1 Users benefit from the warranty offered by COORDONNÉ, in accordance with Law 7/1996, of January 15, 1996, on the Regulation of Retail Trade.
6.2 Defects or damage due to incorrect use or handling of the articles or wear and tear caused by normal use are not included in this warranty. This warranty does not include damage due to incorrect use of the application instructions, which are mentioned on the product or on this website. Upon products reception the client must check that the goods are not damaged and the order has been fully received.
7. Exchanges and Returns. Right of withdrawal
7.1 The user will have a period of fifteen (15) calendar days to change or return the order, counting from the date of delivery thereof. Consult all the information related to changes and returns in the section SHIPMENTS AND RETURNS.
It is not possible to return customized products such as wallpaper murals. Before beginning the mural hanging process, check that the product is not damaged, that the mural is complete and that the panels match.
8. Customer Service
8.1 For any clarification, incident or complaint, the user may contact COORDONNÉ Customer Service by sending an email to firstname.lastname@example.org.
9. Intellectual and Industrial Property Rights
9.1 All elements and contents of coordonne.com and of each of the products, such as images, photographs, text, music, sounds, videos, documents, logos and any other material, in any format, published on coordonne.com (including menus, web pages, graphics, colors, schemes, tools, characters, website design, diagrams, structure, selection, arrangement and presentation of content, methods, processes, functions and software) are protected by copyright and other intellectual and industrial property rights of COORDONNÉ. Similarly, the Website is considered as a computer program and, as such, is also protected by intellectual and industrial property rights legislation. Access to the Website or obtaining user status does not imply the granting of licenses or authorizations on the aforementioned intellectual and industrial property rights.
9.2 The user may not reproduce, transform, modify, disassemble, reverse engineer, distribute, rent, lend, make available, allow access to the public through any form of public communication, or perform any other action prohibited by intellectual and industrial property regulations on any of the elements referred to in the preceding paragraph, except with the express consent of COORDONNÉ. The user shall use the materials, elements, contents, and information accessed through the use of coordonne.com solely for his or her own needs, and undertakes not to directly or indirectly commercially exploit said elements.
10. Notice Regarding Content
10.1 COORDONNÉ has taken all measures within its power to prevent the publication on coordonne.com of content describing or representing scenes or situations of physical or psychological violence, or such that, according to the sensitivity of COORDONNÉ users, may be considered harmful to civic convictions, human rights, or the dignity of persons in any of their forms and expressions.
10.2 COORDONNÉ has also taken all useful precautions to ensure its users that the contents coordonne.com are maintained and do not contain incorrect or outdated information as of the date of their publication on the Website (and, as far as possible, thereafter).
10.3 Although COORDONNÉ tries to do its best to ensure continuous access to the Website itself, the dynamic nature of the Internet and its contents may not allow coordonne.com to operate without interruption or discontinuity due to the need to update the Website. COORDONNÉ cannot guarantee its users that the website will operate continuously and without interruptions, errors or malfunctions due to the Internet connection. In the event of any problem encountered while using coordonne.com, please contact our Customer Service Department by sending an email to email@example.com and we will try to solve the problem.
10.4 Users are fully responsible for their conduct, when accessing the information on the website, while browsing it, as well as after accessing it. Therefore, users are solely responsible to COORDONNÉ and third parties for:
- any consequences that may arise from the use, for illicit purposes or effects or contrary to the present document, of any content of the Website, whether or not produced by COORDONNÉ, whether or not published officially under its name;
- as well as the consequences that may arise from the use contrary to the content of the present document and harmful to the interests or rights of third parties, or that may in any way damage, render useless or deteriorate the website or its services or prevent normal enjoyment by other users.
10.5 COORDONNÉ reserves the right to update the contents when it deems appropriate, as well as to eliminate, limit, or prevent access to them, temporarily or permanently, as well as to deny access to the website to users who misuse the contents and/or fail to comply with any of the conditions that appear in this document.
10.6 COORDONNÉ informs that it does not guarantee:
- That access to the website and/or linked websites will be uninterrupted or error-free.
- Despite having taken all necessary measures, COORDONNÉ cannot ensure that the content or software to which users access through the website or the linked websites does not contain any error, computer virus or other elements in the content that may cause alterations in their system or in the electronic documents and files stored in their computer system or cause any other type of damage.
- The use of the information or content of this website or linked websites that users may make for their personal purposes.
11. Links to other Websites
11.1 The coordonne.com online store may contain hyperlinks (known as “links”) to other websites that may have no relationship with coordonne.com or COORDONNÉ.
11.2 The purpose of such links is to assist the user during their searches and navigation, as well as to speed up the hypertext connection to other websites. The activation of the links does not imply any recommendation or suggestion by COORDONNÉ regarding access to these websites or browsing on their pages, nor any guarantee whatsoever regarding their contents, their services or the goods they provide and sell to Internet users.
11.3 COORDONNÉ does not control such websites or their contents, nor does it carry out operations to monitor them. COORDONNÉ may not be held responsible for the contents of these websites nor for the rules they adopt with respect to the user’s privacy or the processing of his or her personal data while browsing them.
13. Modification and Updating of the Conditions
14. Applicable Legislation and Dispute Resolution