Shipping and return website orders

Shipping and Returns for orders placed through the website

Shipping and returns managed through this website apply exclusively to orders placed through our e-commerce platform and, under no circumstances, to orders placed through any other sales channel.

 

Samples

Wallpaper Samples

Wallpaper samples usually measure 16.66 cm x 25 cm. Depending on the collection or product selected, these dimensions may vary.

Wallpaper samples are sent by post. For an additional charge, express delivery can be selected (see the Shipping Costs section).

Samples are offered in exchange for a contribution towards costs that is lower than the actual cost of the service. Coordonné reserves the right to consider any order of more than 20 samples placed within a 30-day period to be excessive and may choose not to process it. Any order considered excessive will be cancelled and any amount paid will be refunded to the customer.

Paint Samples

Paint samples are available in 125 ml containers.

They are shipped by courier (see paint shipping rates in the Shipping Costs section).

Shipping costs

Wallpaper samples

Wallpaper sample delivery is free of charge throughout the European Union and the United Kingdom when sent by post. Delivery takes approximately 2 to 4 weeks depending on the destination country. Postal delivery is not available within Spain.

An express delivery service, with an estimated delivery time of 3 days, is also available:

• Spain
  • Mainland Spain and Balearic Islands: €4.90
  • Canary Islands: €13
• Continental European Union: €10.90
• United Kingdom: €14.90
• Rest of the world: €22.90

Wallpaper and Homewares

European Union

We ship to the following countries: Belgium, Bulgaria, Croatia, Cyprus, Denmark, Estonia, Finland, Germany, Hungary, Ireland, Italy, Latvia, Luxembourg, Malta, Poland, Romania, Slovenia, Sweden, the Netherlands and Portugal.

A flat shipping rate of €9.90 applies to all wallpaper and homeware orders shipped to countries within the continental European Union, regardless of the quantity ordered.

For territories outside the mainland, such as Cyprus, Malta, Sicily, Sardinia, Corsica, the Azores or Madeira, the shipping rate will be calculated at checkout.

Countries Outside the European Union

A flat shipping rate of €19.90 applies to all wallpaper and homeware orders shipped outside the European Union, regardless of the quantity ordered.

Please note that import duties and taxes required by U.S. Customs may apply to international shipments.

Paints

European Union

A flat rate of 9.90 ¤ applies for all paint shipments within the continental European Union, whatever the quantity of product ordered. For other countries, the rate will be calculated at checkout.

Countries Outside the European Union

A flat rate of 30 ¤ applies for all paint shipments outside the European Union with Standard service, whatever the quantity of product required.
If Standard service is not available for the destination country, the order will be shipped with Express service and the fee will be calculated at checkout.

Customs Duties, Import Charges and Taxes

For islands and countries outside the European Union, customs duties, import charges and taxes may be imposed by the tax authorities of the destination country. These charges are the responsibility of the buyer and must be paid by the buyer.

Orders Containing Different Types of Products

If an order contains paint together with another type of product, such as wallpaper, homeware or samples, the shipping costs applicable to paint will apply.

 

Delivery Times

The delivery time stated on each product page is an estimate and applies to standard shipments made by UPS or GLS within the European Union.

For shipments to the rest of the world, as well as to islands or remote areas, additional transit days should be taken into account.

Estimated delivery times do not include possible delays caused by customs clearance procedures.

In the event of a delay, no compensation may be claimed.

 

Exchanges

Exchanges must be processed by returning the original product and placing a new order. Please refer to the Returns section.

 

Returns

To request a return, you must contact us by email at hola@coordonne.com within a maximum of 15 calendar days from receipt of the product. Please indicate the reason for the return so that we can provide you with the appropriate instructions.

Products must be returned in their original condition, unused and undamaged, and must retain all of their original packaging.

The customer is responsible for the cost of returning the product to its place of origin. The customer may use the courier company of their choice.

Personalised products, particularly custom-made murals, cannot be exchanged or returned.

Products must be inspected upon receipt, as returns due to defects or damage will not be accepted more than 15 calendar days after delivery.

We cannot accept responsibility for any claims arising from the installation or handling of our products.

 

Wallpaper Claims

Once the wallpaper has been received, it is essential to check:

• That none of the rolls are damaged and that the wallpaper and colour are correct.
• That all rolls belong to the same colour batch.
• That the installer has followed the installation instructions indicated on the roll or on our website.

Coordonné will not be held responsible for defects that were visible prior to installation or that are reported more than 15 calendar days after receipt of the product.

Once the wallpaper has been installed, Coordonné cannot be held responsible for any defects and the warranty provided under our General Terms and Conditions of Sale will no longer apply.

After installing 3 or 4 drops of wallpaper, with a maximum of one roll, the installer must check the result to ensure that there are no defects. No claim will be accepted if several rolls presenting the same defect have already been installed.

If a defect is identified, a claim must be submitted by email to hola@coordonne.com within a maximum of 10 days from receipt of the wallpaper.

If any of our products are defective, including personalised products, we will arrange their replacement or return at our expense, including shipping costs, provided that no more than 15 calendar days have passed since receipt of the goods.

In the case of defective wallpaper, Coordonné’s liability is limited to the maximum invoiced value of the wallpaper and will under no circumstances extend to any other reimbursement or compensation, including labour, materials, damages or other associated costs.

 

Secure Payment

Payment for products and the corresponding shipping costs can be made using debit and credit cards (VISA, MASTERCARD, MAESTRO and AMERICAN EXPRESS) or PAYPAL.

Coordonné is committed to using the most efficient and secure methods offered by current technology for the transmission of data and payments relating to each transaction.

Credit card payments are processed through STRIPE in order to provide a 100% secure payment system.

Customer data will never be used by Coordonné except to complete procedures related to the purchase, process refunds in the event of returns and prevent or report any fraudulent activity committed by the buyer on coordonne.com to the relevant law enforcement authorities.